QUALITY & CUSTOMER EXPERIENCE

We ensure customer satisfaction by identifying their needs and expectations

At the Stinser Group we study our customers’ lifecycles in order to build a detailed learning curve which enables us to improve their experience. We are developing a methodology based on the continuous improvement of our management systems, driven by the demand for excellence. Our processes are in line with market standards and strict internal criteria.

We study and research the qualities of different types of steel in our on-site laboratory, alongside international partnerships.

satisfaccion-clientes

We study the environment

We closely monitor key aspects of the market and identify the best practices and trends

We know what our customers expect

We identify key events for our customers in an effort to gain their loyalty

We carefully monitor our supply chain

We capitalise on synergies with our customers and providers across the board

We generate knowledge

All experience we acquire is fed back into our learning curve and we foster talent among our professionals

We identify opportunities for improvement

We promote measures that represent a constant improvement of our services

WE GUARANTEE MARKET STANDARDS

We guarantee market standards through our ISO-certified management system, ensuring the quality of our processes through strict internal controls. We are currently certified by Bureau Veritas with ISO 9001, ISO 14001 and ISO/TS 16949. Click on the images to download the certificates.

ISO/TS 16949
ISO 14001
ISO 9001